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Listenback is owned, managed and run by Matt Thompson.

After a career in construction industry information, Matt started his own specialist writing and strategic advisory consultancy in 2013.

During that time he has been closely involved with the RIBA’s Client Liaison Group, writing up research findings and gaining valuable insights into the client-architect relationship.

Interpreting input from thousands of construction clients confirmed well understood issues. It also revealed the architectural profession’s potential blindspots, one of which is client care.

With disruption from digital technology, increasing competition, and an uncertain short- and medium-term economic Brexit future, he saw that architects’ value-adding skills were at risk of being side-lined.

Listenback is a tool to mitigate that risk, part of the solution for improving productivity and safeguarding quality in the construction industry.